YOUR GIFT REACHES FAMILIES IN SIX STEPS

We follow disasters around the world in real time through official sources. When a major disaster strikes, our first step is to reach our team and field partner in that region. Together we assess the need on the ground, buy locally whenever we can and hand aid to families ourselves.

Our Emergency Response Center follows crises around the world through official sources and gives each one an urgency score. We go to the field for crises scoring 70 or higher. We always put the families in the hardest situations first, especially women, children, the elderly, people with disabilities and the sick.

In the US, our own field team delivers it. In other countries, our team works shoulder to shoulder with local partners who have known the region for years. Our operations center in Istanbul follows crises and records every delivery.

Yes. Our work begins with search and rescue and evacuations, but it does not end there. We are with families when the water recedes, when the danger has passed and when they return home. We remain by their side while they recover.

This is one of the things we care about most. We get to know a partner well before we start working together. We screen our partners and their managers against US and international sanctions lists regularly. We collect beneficial ownership (BOI) information from them and pass these records to the authorities. We never work in sanctioned regions.

Never. We deliver aid based only on need, without any distinction of religion, language, origin, gender or belief. Every person who needs help matters equally to us.

Wherever we can, we buy from local shops. That way the aid reaches families by a shorter road, and the money stays in that town and helps it recover.

The dignity of families and children comes before everything else for us. We always ask for permission before taking a photo. We also have a comprehensive written child protection policy, and our work in the field is guided by it.

Within 72 hours of your gift, we write to you with the region and the day it reached. In projects, the region, step and date are added to your account as each stage is completed. That way, you can follow your kindness at every step.

Just enter your donation number and email address on our Track Your Donation page. If you supported a project, the region, step and date of each stage are also added to your account.

When a magnitude 7.7 earthquake struck off Flores on August 14, 2026, we opened our appeal and our Every.org campaign the next day, and our Benevity campaign the day after. Our team in Bali led the response on the ground, and our first distribution reached 500 families. Today we are still with families as they leave their tents for timber shelters.

Our emergency appeals support everything our team does in that disaster. Search and rescue and evacuations come first, then the help that reaches families as they return home. Within 72 hours, we write to tell you the region your gift reached, which day of the response it was and which stage it joined.

We stand with families through earthquakes, floods, storms, wildfires, volcanic eruptions, outbreaks, war, hunger and harsh winters. We never forget Our Furry Friends who are hurt or far from home after a disaster. Our Emergency Response Center follows these events all over the world. Outside sanctioned regions, we try to reach every place where help is needed.

Of course. If you write to us within 72 hours of your gift, we will cancel it and refund you. After that, the aid has often already reached a family. Because we cannot take back help that is already in a family's hands, refunds are only possible within this time. Thank you so much for understanding.

Platforms such as Benevity gather donations and usually transfer them to our bank account once a month. Donor advised funds such as Fidelity Charitable usually send approved grants within ten business days. Some platforms deduct a small processing fee and show it clearly on their own pages.